Case Study - Central Billing System Implementation
The Taraba State Government partnered with Thames International to digitize its billing and revenue management systems.
- Client
- Taraba State Government
- Year
- Service
- Government, Revenue Systems
Overview
The Taraba State Government partnered with Thames International to digitize its billing and revenue management systems.
The goal was to improve transparency, reduce leakages, and centralize collections across all state agencies.
Thames International’s Role:
- Designed and implemented a state-wide billing platform
- Integrated multiple MDAs into a single payment hub
- Automated reconciliation and transaction reporting
- Developed secure taxpayer self-service portals
- Trained over 200 civil servants and revenue officers
- Provided continuous system monitoring and optimization
“Their disciplined approach to governance reform created lasting improvements across our financial ecosystem.”
Dr. Emmanuel Agbu
Taraba State
- Increase in revenue collection efficiency
- 35%
- Reduction in untracked cash transactions
- 90%
- Billing system uptime
- 99.8%
- Faster payment reconciliation
- 45%